Petsecure has been part of our family/pet plan for 15+ yrs. We have never had a claim that was not paid within 10 business days. On one occassion our dog Sandi had surgery, came home and our other dog helped him out of his protective collar. Sandi was back in the hospital the same day as he re-opened everything again. Same surgery and we were covered for both! They have helped us through many tears. I recommend this company to many people.