last week it was recommended that I considered a very expensive knee surgery for my loved dog that is 9 years old. Ive been extremely apprehensive and clouded as what to do. When I called my insurance I spoke with Shyama and she was very pleasant. She elaborately explained to me an alternative answer about my claim and together we came up with a great plan. I increeased my coverage and found out that 80% of my dogs surgery would be covered! I cannot thank Shyama enough. She is alos in direct contact wioth me to make sure personally that she handles all my claim information so that do not have to keep repeating my story. Because of her amazing service that day she potentially could have added years to my beloved dogs life!