The Worst Company I have ever dealt with.

1
Out of 10

Petplan represented their product as an 80% coverage, if we waited the fourteen day period. We explained our situation with our dog Izzy, and her need to have her teeth cleaned, and minor issues that we wanted to have looked at. After receiving the policy, what was represented to us by their sales team, in NO way represented the policy or their willingness to pay. We did as asked, and PetPlan didn't pay anything that they had previously agreed to. After the fact, we took a closer look at PetPlans ratings in regard to other plans, and they were rated the lowest-I wish we would have looked closer to comparison reviews and consumer complaints. Please don't use PetPlan, you will be throwing your money away!

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Injury/illness
teeth
Claim Amount
Over $1000
Breed

Basenji

Age of Pet
Over 8 years

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Posted: 04/19/2014
By: KJ

did you read the policy? Teeth cleaning is not covered, for one, on any insurance policy unless it's on a special rider that you purchase separately (I don't know of any that do, however). You can't just buy something "represented by a sales team" of any kind, without first reading all the information, which is available readily on the website, including all policy inclusions/exclusions, etc. Pet Plan is rated in the top four on this site, NOT the lowest. It has been in the top four for a few years now. I myself am on Pet Plan and very disappointed with them, not because of the policy itself, which I read thoroughly before I bought it, but because of their very bad customer service and extremely slow claims process.

Posted: 04/19/2014
By: KJ

did you read the policy? Teeth cleaning is not covered, for one, on any insurance policy unless it's on a special rider that you purchase separately (I don't know of any that do, however). You can't just buy something "represented by a sales team" of any kind, without first reading all the information, which is available readily on the website, including all policy inclusions/exclusions, etc. Pet Plan is rated in the top four on this site, NOT the lowest. It has been in the top four for a few years now. I myself am on Pet Plan and very disappointed with them, not because of the policy itself, which I read thoroughly before I bought it, but because of their very bad customer service and extremely slow claims process.