Petplan represented their product as an 80% coverage, if we waited the fourteen day period. We explained our situation with our dog Izzy, and her need to have her teeth cleaned, and minor issues that we wanted to have looked at. After receiving the policy, what was represented to us by their sales team, in NO way represented the policy or their willingness to pay. We did as asked, and PetPlan didn't pay anything that they had previously agreed to. After the fact, we took a closer look at PetPlans ratings in regard to other plans, and they were rated the lowest-I wish we would have looked closer to comparison reviews and consumer complaints. Please don't use PetPlan, you will be throwing your money away!