Our "human" healthcare insurance companies could learn more than a thing or 2 from Healthy Paws. I receive an email within 24 hours of them receiving the claim from our vet. Then in another 24 hours I receive a statement showing what will be covered. Within 7-10 days I am depositing a check. Unfortunately, this is an insurance that is getting used monthly for our sick 18 month old comfort golden retriever. Our vet office recommended them, and I couldn't be happier with our choice. They are fabulous!