My dog was diagnosed with Cushing's Disease at age 8 and PetPlan covered most of the tests and treatment. I did experience a delay in getting some claims paid at times and was told that they were training new people but ultimately the claim got precessed and paid. About a year ago he was diagnosed with Mast Cell Cancer and again PetPlan is helping with the expensive testing and treatment. He has to get tested once a month and he gets two different meds. The visits ar around $320 ea. time. PetPlan has been quick to process the claims and cover a good percentage of the claim. My husband and I have been satisfied overall with our decision to use PetPlan as our pet's insurance provider. Sometimes we think our pet has better health insurance than we have!