My 4 year old English bulldog was misdiagnosed by her regular vet's office. We were sent to a neurologist, thinking it was a spinal issue. The vet there said it was both of her knees. We changed vets and had one knee done and then the other one month later. We sumitted our first claim and were pleasantly surprised with the reimbursement for both claims. With all the vet visits involved it was over $4000 and would have really put us behind financially. So the reimbursement and speed of payment were a big plus. Thank you VPI for the handling of the claim during a very stressful time for us and our Lexie.