We have been with VPI for 8 years and 2 rescued Chocolate Labrador Retrievers. Our first Lab Brutus developed Epilepsy at age 2 and VPI covered his tests and monthly medication. At age 5 and 1/2, he became ill and 2 days later passed away from Pancreatic Cancer. Once again, VPI covered his ultra sound, IV meds for pain and emergency surgery. We had to obtain the surgeon's report and once they reviewed it, we received our reimbursement check within 10 days. They were very compassionate when we spoke to them and it was very comforting to us since we were in a state of shock to lose him so suddenly. So far, our Boomer is pretty healthy - aside from occasional itchy skin, we have had normal claims (vaccinations, yearly checkups, etc). We appreciate them everyday!!