EXPEDIENT, CARING, AND DETAILED

10
Out of 10

Ya know, I GOTTA tell ya; I am SO impressed and taken aback, positively, at the experience "I" have received from HEALTHY PAWS PET INSURANCE. I had heard nothing but horror stories from friends and associates that I reached out to concerning pet insurance. I am here to tell you, that from the very FIRST individual I spoke with, Mona, I felt a "calm and reassurance" from ALL the wonderful people at Healthy Paws that has since overwhelmingly overturned my initial fears! I mean, after THE LAST EMAIL OF 5 THAT I RECEIVED, I am floored to say the least. I can't remember EVER being on the end of customer service and overall concern, like I have from the representatives at Healthy Paws. The follow up emails containing the status of the processing of my claim was unprecedented to say the least. An email to say that they were in receipt of the claim. Another email to say that they needed more info to complete the claim. Another email stating that they got that info. An email to say it was being processed. Another to say it HAD been processed an an itemization of the transaction and expected pay out was expedient. 3 days later, all within a week of my first correspondence, and I had a check! Now this email to check up on Bailey has just floored my emotions and satisfaction with your company. To answer your question, Bailey is doing fine and is 100% back to form. I will refer any and everyone I can to Healthy Paws.

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Injury/illness
HGE
Claim Amount
$100 - $500
Breed

Yorkshire Terrier

Age of Pet
1 - 8

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