We have 3 family members ( 1 Labrador and 2 cats) who are regulars at Banfield in Portland Oregon. Having the Wellness plan has saved us thousands - YES, THOUSANDS of dollars since 2005. Having a no cost office visit, no cost vaccinations, discounts on services, no cost annual dental cleaning and no cost for the spay and neuter when that was needed has helped us keep our critters healthy. we are able to take them all in bi-annually for a checkup and that is included in the plan. Keeping us informed of their health needs is just as important as my own child. We are always greeted with a friendly caring staff and receive regular follow up calls post visits to be sure our concerns have been addressed and to check up on the patient. When we have had a critical emergency visit, the banfield team was nothing less than amazing. The staff is always helpful in explaining options and supporting our decisions - even when its a hard one. Our critters are not just critters. They are family members. I would not go anywhere else.