Smooth experience

Out of 10

A generally smooth experience from start to finish. Claim was easy to file and reimbursement arrived within 10 days. Only complaint is that I am only seeing about a 75% return on my total expenses after the deductible, 90% coverage, no refund on taxes or exam fees. It's frustrating to pay for good, expensive coverage... spend $2000 at the vet, but only get $1500 back.

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Liver Infection
Claim Amount
Over $1000

French Bulldog

Age of Pet
1 - 8

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Posted: 12/10/2012

I took a look at Jersey's policy to double-check your reimbursement amount. It looks like you did initially select the $500 deductible on your policy, and poor Jersey has had multiple unrelated problems in the last few months so your deductible has had to be met separately. Those two reasons would be why you are seeing a smaller percentage back than expected.

I do see though that you've recently taken advantage of the ability to change your deductible, and Jersey's coverage now has a lower deductible. It also looks like a few of Jersey's conditions have met their deductibles, which means if he needs further care for those conditions you'll see a greater portion of the bill coming back to you.

Hopefully the poor guy has gotten all of this behind him and is feeling better quickly!