I really like VPI and recommend it to everyone with a pet. The claims are easy to submit and have been handled promptly - without any hassles. We've had two occasions to use VP Insurance, once for an ear infection and once for severe vomiting. I'm very satisfied with the reimbursements that I received. We're not run-to-the-doctor-with-every-little-thing people, but if something happens to little Georgie Girl that requires an emergency vet visit, I have peace of mind that VPI will help us out. VPI understands that Georgie Girl isn't my dog - she's my companion and friend.