When I adopted Daisy (my sweet 10 pound Shih Tzu/Maltese mix) a year ago, I asked all my friends what pet insurance they recommended. No one liked the insurance carriers they had for their dogs. So I did my own research and was drawn to Healthy Paws as a company founded by pet lovers who wanted to do things a better way. And the simplicity of the plan coverage and language was irresistable.
Because Daisy is young (now just 2yrs) and healthy, I was looking for protection against any big events ahead. This past year she had a series of eye injuries (corneal ulcers)and we finally learned that both eyes had many tiny wayward lashes growing inside the eyelid rims, irritating her eyes so much that she pawed them or rubbed her face along furniture, increasing the injury. The cryo laser surgery required a general anesthetic and was a nerve wracking proposition, but Daisy came through it really well and we are hoping this is a permanent fix.
The claim I filed (via email) for an ER visit and the surgery that followed was quite large and I wasn't sure what the reimbursement would be. Healthy Paws astonished and thrilled me with the next day claim processing response and notice of very substantial reimbursement check en route. As this was my first experience with pet insurance, I could only wish my own healthcare insurance was half this good: the speed, service, professionalism and coverage made this such a positive experience.