Healthy Paws is the real deal!

10
Out of 10

We decided in August 2012 (after a great deal of research) to go with Healthy Paws pet insurance for our two young mixed breed rescue dogs. Zoe (11 lbs.) is a yorkshire terrier mix and Mara (18 lbs.) is a mix of Chinese Crested and Boglen terrier. They are both very healthy dogs, but we wanted protection and peace of mind against unforseen injury or illness. Unfortunately, Zoe became ill October 17th, with vomiting and diarrhea. We took her to the vet that morning and a blood test revealed she had HGE (hemorrhagic gastroenteritis) and was dehydrated. She had to stay in the hospital for three days, with an IV and supportive treatment. Antibiotics, anti-nausea drugs, the works. She made a full recovery, but the cost of those three days came to $924.40, not something we can afford at one time. We paid the bill and I submitted the claim form, invoices and Zoe's records from the vet via e-mail to Healthy Paws. I e-mailed that info to them at 4:24 PM on 10/30/12 and I received a response that the claim was being processed at 9:56 AM the next morning. Wow! The Explanation of Benefits (EOB) attached to that e-mail was so clear and concise I could see exactly what was covered minus our deductible and what the amount of the check would be that we would receive in the mail. They covered everything exactly as they were supposed to, I wish MY healthcare company had it together enough to provide such a clear EOB. Even the wording of their e-mails were warm and personal, you get the feeling

Did you find this review helpful?
Injury/illness

Gastritis/vomiting

Enteritis/diarrhea

Claim Amount
$500 - $1000
Breed

Mixed Breed

Age of Pet
1 - 8

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