Quick & Very Pleasant!

Out of 10

The customer service at this company is amazing! Everyone is extremely friendly and understanding. The only reason I didn't give them a 10/10 is because as previously mentioned the communication between they staff there seems to be a little disconnected. As Chris on 9/9/2012 mentioned, I would too get multiple emails and speak to different individuals who wouldn't be on the same page. However, once everything got sorted out, everyone was very helpful and quick and haven't had any issues since. I got a few services done for my 2 dogs and about 5 days after submitting my wellness claims, the money was deposited right back to my bank account (they're still working on an illness claim). They are also very speedy with their email responses and very informative. Their follow ups allow me to know every step of the process as well as know that they're taking care of my claims. I was REALLY worried about buying insurance for my dogs and worried I wouldn't be reimbursed or run into problems but I've been so pleasantly surprised. I absolutely recommend Embrace. If you're skeptical, call customer service and chat with them. I bet you'll change your mind. :)

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Skin problem

spay/neuter & teeth cleaning & mass removal
Claim Amount
Over $1000

Mixed Breed

Age of Pet
1 - 8

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