Toby has dermatitis and requies Atopica daily to stop his painful itching. He recently developed a lump on the top of his front paw which had to be removed. Fortunately, it was benign. In all claims the process is very easy and the reimbursement is quick and accurate. I am so pleased with the customer service and professionalism of Petplan. It is the best choice I could have made for Toby....thank you!