Vinny is an indoor cat but slipped out and in 20 minutes had a fight with a stray cat that hangs around. He developed an abscess on his cheek that required suture and drainage. We had signed up with Healthy Paws around 4 - 5 months prior to the incident, so this was our first claim. We were pleasantly astonished at the prompt response to our claim, the helpful assistance via email and empathetic approach to the incident. Within the week we received a check back. We are impressed, extremely happy and would readily recommend Healthy Paws to friends and family.