I have had Pets Best Insurance on my two Boxers for a couple of years now. Pets Best has been a life saver for us financially and worth every penny in premiums!!! I have never waited longer than 4 days for reimbursement AND they directly deposit the reimbursement right into my checking account! Every time I have ever called their customer service I have always received the best service! I am admittedly hard to please but Pets Best is truly the BEST pet insurance EVER!