Awful so far

2
Out of 10

have to say that so far I am very disappointed with Trupanion. I moved to Canada from Australia with my healthy 9.5 year old Jack Russell terrier in June. She got a full bill of health from both her own vet and the vet at the very reputable transporter i used to fly her to Canada (at a cost of 2k). I have always had pet insurance for her so I did my research here and went with Trupanion. In August my doggie jumped off a (8 feet) deck and ripped one of her dew claws out and broke a tooth at the same time! I rushed her to the vet who advised immediate removal of the broken claw and advised we may as well do the second one too as a precautionary measure as she had to have a general anaesthetic for the procedure. He also removed the broken tooth while she was sedated. When i made a claim I was asked for her medical records (weeks ago) and I sent my dog's very comprehensive records from my vet in Australia to Trupanion but it seems this is not enough?! Now they tell me they need more.. if it were an illness she had then I could understand it - of course pre-existing illnesses are not usually covered be it for animal or human. However for an ACCIDENT what else could they possibly need to expedite the process? Well, apparently they need a SOAP?? A (subjective, objective, assessments, plan) - I have been a dog owner most of my life and had my pets insured for at least the last 15 years and never heard of this -and neither has anyone else I have spoken with. Although I know that

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Injury/illness
ripped a claw off
Claim Amount
$100 - $500
Breed

Parson Jack Russell Terrier

Age of Pet
Over 8 years

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