Pay attention to your claim.

5
Out of 10

Although they pay rather quickly, make sure you pay attention to your claim paperwork. I caught a mistake that was made by Trupanion that if I didn't look at the claim papers and check they sent me, I would have been out over $200. Trupanion used the excuse that it was an oversight on their part. I wonder how many oversights they have in a year. Be careful and look at all your paperwork.

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Injury/illness

Enteritis/diarrhea

Claim Amount
$500 - $1000
Breed

Maltese

Age of Pet
1 - 8

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Posted: 09/07/2012
By: Joe @Trupanion

Thanks so much for the feedback Anthony!We're always looking to do a better job, and hearing where we have room to improve helps us do better.
We strive to complete every single claim quickly AND accurately. Unfortunately an error left us falling sort on that mission with this particular claim. I'm very glad you paid close attention to the documents and we were able to get the error corrected quickly for you.

I'm confident that you'll be much happier with the processing of any future claims you may have to file.