I have two great danes and switched to Embrace because of the wonderful reviews and raves about great customer service. I submitted a claim and got emails for several weeks saying it was in line to be dealt with, they were behind. When they did review it, the claim was denied for reasons that I had specifically asked about being covered when i called to get more information. I was told something would be covered and of course it wasn't. Had i not switched to embrace, I at least would have got something back from my old insurance company. I am terribly disappointed with this company.