Not a good experience

Out of 10

I have been disappointed with this insurance. I used to have ASPCA and it was very good but very expensive. When I got my second dog he was covered by the shelter with a free three month "Shelter Care" plan issued by 24 hr Pet Watch. I received the pitch to continue and upgrade the plan and took it and had the same experience as another above reviewer with the company saying that my dog's eye condition was pre-existing as he had it at the shelter when I adopted him. So the information about the upgrade and continuance of the shelter insurance was misleading I felt. I am surprised animal shelters are offering this and, if they do they should warn people that anything the dog has under that first policy will not be covered. Also, they take forever to respond to claims.

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Eye problem

Claim Amount
$100 - $500

Terrier Mix

Age of Pet
1 - 8

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Posted: 07/29/2012

I agree with you 100%. I used to have 24 pet watch for my 3 dogs and 1 cat, but they took at least 30 minutes to answer my telephone, and they took 2-3 months to send me a reinbursement (even then, the amount is not what they said it would be in the original contract). I was offended sooooooo much by them, I cancelled my contract with 24 pet watch today, and got a much better pet insurance with a lot better coverage. I hope many pet owners will read our feedback about them so that they won't go through what we had to go through.