After several incidents of back leg lameness from our year old lab mix, that her sibling didn't show after the same type of activity, full run, playing in the snow, fetching, we decided to take her in for the vet to look at. Although, it usually just took a day to recoup we wanted to make sure there wasn't an underlying problem. After careful examination, it was determined she should have x-rays. Knowing we had insurance gave us the confidence to fully investigate the problem. Trupanion insurance, gave notice when they received the claim, when they mailed the reimbursement, and now a follow-up to make sure all was right. Lyla had no injury, and we just make sure she rests for a day or so if she shows limping, and make every attempt not to let her exert herself to lameness. This is our first time with pet insurance, and it's proven to be a great decision.