In the past several months, our family has experienced two very heart wrenching and scary situations, with our Dachshund London. London is deadly allergic to honey bees and yellow jackets. She has been stung on two separate occasions and has gone into anaphylactic shock on both occasions. The last incident shocked her system and has caused several complications. This is hard on our entire family, because we consider London our daughter. It is always difficult to see a loved one experience so much pain and sickness and especially at such a young and tender age.
I have always been pleased with the service I receive at Petplan Pet Insurance. However, Amy Bellingrath and Christa Nolsøe Healy, professionalism, kindness, compassion, genuine concern for the health and well-being of London and ability to get to the bottom of the situation quickly exceeded our expectations and continues to.
What has truly touched me and my husband is their continued personal attention to our difficult situation. In a time where customer service seems to be on a decline, these two employees have shown outstanding customer care and attention.