Not a happy camper!

Out of 10

I bought this ins with the wellness plan. You have up to $480 per year for wellness coverage. I understood that if your pet had to go in other than the annual exam, you would be covered. Not so. You can only use each one once as in heart worm pill, 1 UA, 1 blood panel etc. My dog goes in more than once a year as she is getting older and is requiring more care as in having more than one UA. This deductible business is per visit, not accumulative through the year. I am looking at other insurances as Pets best has been a real pain for me, I don't know why I even have it, as not much has been reimbursed back to me as there is always "something" according to them. I have stopped referring people to them.

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Swollen stifles
Claim Amount
$100 - $500

Golden Retriever

Age of Pet
Over 8 years

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Posted: 08/31/2012

Hi Trish, we hope your dog is doing well. We strive to be transparent in our BestWellness routine care coverage details, and charts outlining exact coverage can be seen on our website at Also, there is no deductible to meet on routine care coverage items.
We are also transitioning to a new underwriter with annual deductibles (instead of per-incident), so depending on your state, we may have new deductible options for you at renewal.

There isn’t enough information here to contact you directly, so please contact our Customer Care team at 877-738-7237 to learn about new options that may be available at renewal.