I see all these good reviews and wonder why I have not received the same kind of customer service others have???? This is my first year of purchasing Embrace for a great dane puppy who is in excellent condition, according to the vet. It took so much hassle for me to get the 6 month orthopedic waiver removed as I had to keep asking. Then I had to email 3 times to get word on a claim that should have been handled ONE MONTH AGO. And never an apology either.