My dog had a laceration on his lower eyelid that required emergency surgery. Subsequently, my dog required consultation with a specialist in eye problems. When the problem was resolved, I submitted the claim via email to Pets Best. The turnaround on the claim review was less than 24 hours. The amount I ultimately received was exactly as I expected.
I have Pets Best insurance for six dogs. The basic accident and illness coverage has been most helpful. It is such a relief to get quick and easy turnaround with no surprises.