Slow claims processing

Out of 10

Claims processing extremely slow, I have 2 dogs covered by this insurance and another covered by Healthy Paws. I have submitted claims with Healthy Paws and they processed my claims within a week. Pets Best has taken almost 2 weeks and I have heard NOTHING. I will be switching my other 2 dogs to Healthy Paws.

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Claim Amount
$100 - $500

Mixed Breed

Age of Pet
1 - 8

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Posted: 08/31/2012

Hi Stephanie, we process most claims in 5 business days and our current turnaround time is just 48 hours. We also offer free direct deposit reimbursement to make the process even faster.
If your claims have taken longer than a few days to process, it may be because we have requested medical records from your veterinarian. In this case, you would have received an email from us keeping you updated on the process.

There isn’t enough information here to contact you directly, so please call our Customer Care team at 877-738-7237 and we’ll be happy to answer questions you have about your claims.