Out of 10

I strongly dislike this company!
1. They gave me incorrect information by phone about how long I had to file a claim. They told me 1 YEAR and then rejected claims filed at 8 months due to being late. They have no interest in taking responsibility for their bad phone support.

2. People on the phone don't know what they're talking about. The cite the wrong vet, the wrong reason for rejection, they have to correct themselves, they will say stuff like "We decided your cat's condition was pre-existing" and when I ask how they made that judgement the reply is "Well I'm not a vet". Indeed?

3. They do their OWN diagnosis of my cat, instead of following the diagnosis of the doctor! This would never be allowed in Human medicine which goes by diagnostic codes. They want to claim that my cat's diabetes was pre-existing because he had a high glucose level 1.5 years BEFORE he was diagnosed with diabetes! The vet visit in question noted the high glucose but he also had elevated WBC and the doctor's DIAGNOSIS was systemic infection. Cats are known to have elevated glucose due to the stress of a vet visit.

Clearly this company is all about collecting as much in premiums as possible, while paying out as little a possible. What a scam.

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Claim Amount
$100 - $500

Domestic Shorthair

Age of Pet
Over 8 years

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Posted: 05/11/2012

Why the heck would you wait 8 months to file a claim is my only answer? I file mine promptly so as not to forget...

Posted: 07/05/2012

Hi Helen, we’re sorry your Pets Best Insurance experience didn’t meet your expectations. We strive to empower our customers by being transparent and providing all the claims details on our site. We accept claims up to 180 days after the incident. See this link for more claim details: Preexisting conditions are not covered by Pets Best Insurance, so any indication that your pet had diabetes prior to your enrolling in a policy with us, would classify the condition as preexisting.