I have a 2 1/2 year old Golden Retriever named Gus. He has had a few visits non-routine ailments. I just cannot believe how simple these folks make the experience of pet insurance. Immediately notified of all processing via mail, and email. I truly did not think it would be this easy. Was paid 80% just as advertised with no hassles at all. Most of all the professionalism is of the highest rating. Best move I have made concerning my buddy Gus. We both thank you for being there for us. Keep up the good work.