Not thorough

Out of 10

Pros:- covers illnesses some pet insurance plans don't
- annual deductible
- customizable plans
- covers wellness
- everything is done online

- more expensive than other pet insurance plans
- upgrading plans will make previous conditions pre-existing
- considers dermal cysts and histiocytomas pre-existing
- missed the attachment of Orthopedic Exam
- phones broke down
- took 7 calendar days to finally talk to and clarify an e-mail with a particular Claims Embracer who was always not at their desk. Claims they had phone issues.
- took 29 calendar days (no holidays) to process my claim and they missed the attachment
- took 34 calendar days (no holidays) to receive my refund

Did you find this review helpful?
Claim Amount
$100 - $500

Bernese Mountain Dog

Age of Pet
1 - 8

Leave a comment

Enter the characters shown in the image.