I have no complaints. I have Level 2 and it seems to suffice. One of our cats developed a brain tumor. Specialist suggested an MRI ($2000.00) and brain surgery($ ??). I love my pets, but I would never put an animal through something like that. Our regular vet agreed with us and we had to let Jake go. ASPCA paid for most of the basic treatment and the end of life. I guess the decision is personal, but Level 2 is very good.