Abby's pancreas wasn't functioning properly and we caught it just in time. VPI has been great to work with and their customer service is excellent. If I have any questions about filling out a claim I am treated extremely well and they are very patient. If it wasn't for VPI insurance I don't know what we would do. I recommend that if anyone has a pet that you really consider getting pet insurance. We call Abby our "Million Dollar Lab", she has been a great companion and it's peace of mind knowing that if she does get sick or needs medical attention I can rely on VPI to help us.