I have already recommened two of my family members to embrace. I have only been with embrace since August but already had a claim when my boy decided to eat some pain pills. Once i put my claim in embrace stayed in touch through email me letting me know through each step of the claim process what was going on even checking once they had sent the claim money check to make sure i had it. They have done a wonderful job and i would recommend them to all pet lovers. Thank you Embrace!