The process for two separate claims was easy and efficient, especially as the vet was able to download the form. I was comforted by the email updates, that my claim was not forgotten.
I’m not fond of their dental program ($299 per year for $400 of benefit if I understood the terms correctly.) I did not compare with other policies, so this might be inline with the industry.
The phone reps are very pleasant, the one's writing the email also.