I called customer service to get some clarification on my claims for our dog Niles. I talked with Deja Brown and have to tell you what a great experience I had. Deja was so professional, answered all my questions with detailed explanation and great patience regarding the breakdown of my deductible. Also I told her our per had passed and wondered about canceling and if I was charged. She let me know the policy had been canceled and then checked if I had been charged for renewal. We had and she sent in for a refund. Deja was so refreshing to talk to. I’ve dealt with many customer service providers and she was by far one of the best. Thank you Deja!
Mixed Breed Medium (20-70 Lbs)