I very much appreciated the claims process for my cat Jasmine's recent vet visit. After almost 2 years of paying premiums each month, I needed to take her in for more than a routine exam. The vet drew blood, which usually I put off because of the high cost. In this case, I proceeded, trusting that I could claim it here. I did, and within a couple of weeks, I had my check, less the deductible and my 20% co-insurance. It was still a real help, and as my cat ages, I am grateful that it will be available for her. I wish my other older cat could benefit, but I waited too late to sign her up and she was ineligible. Thanks!