Where would I be without PetPlan. They have paid me back as soon as possible and without the kindnes of the people who work there and the help of the staff I would not have the help I need for Lola and Simon. What do you do when your beloeved dog gets sick? It is expensive and you want the best care. Petplan has been there for me over the last several years and I give the 5 stars and would never go to any other insurance company. They pay you what the vet charges, minus the deductible YOU choose. I used to have VPI and they just didn't care and I would maybe get back 1.10th of what I paid. Love you guys! Keep up the fabulous work???