I love Petplan. The customer service was excellent and very helpful. My doggy was really sick and the bills were large. My Vet had to submit the vet record to Petplan but some how the paper works just weren't being submitted. The customer service rep at Petplan offered to follow up and contacted my Vet, worked with them and try to get my claim processed. The best part of this whole situation was that Petplan was there for me to ease my worries.