Quickest service on anything ever. You are notified when the claim is received, notified as they process the claim and notified when the claim is settled. They received my claim on a Monday and I had my check on Friday. NO ONE gives such great service. Much better than my own insurance company. I love Trupanion. I've had three claims (same issue) and all were processed with the speed of light. Incredible ! And the people are truly animal lovers and care. I switched my dog from an all natural premium food to a grain free and he had nothing but gasto intestinal problems... the x-rays were expensive and the treatment and he is still on a mild stomach pill. The expense was enormous and I am so glad I invested in pet insurance for my two dogs. Bleu is a blue tick hound and while he eats anything weird, grain free is not for him. Thank you Trupanion for covering all my expenses.