Becket has been insured since he was a few months old. Petplan Customer Service for signing him up was terrific. The real test, however, was when he tore his ACL at not quite 3 years old (last July) and had to have extensive TPLO surgery. These folks mean what they say. I called once to inquire about submitting the claim. They were wonderful. Days after I submitted the claim, the check arrived for the promised amount. I really got the impression that Petplan cares about my pet. They live up to their promises. Human Insurance should be this good!