I have been a customer of Embrace for two years and during that time I had the unfortunate occasion to need to take my Lab into the vet for 2 emergency visit. After the visits I was surprised to find that submitting my claim form to Embrace was fast, easy and the response from the claims dept. Was a totally positive experience. Embrace is the only Pet Insurance company that I have ever used but I can't imagine any other company being more accommodating. From the beginning you knew exactly what you were entitled to and that is exactly what you got from Embrace.