Pets Plus Us is a leading Canadian pet insurer whose goal is to help pet owners deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pet Plus Us provides its Blue Ribbon Benefits free with any coverage plan.

Learn more about Pets Plus Us plan options, read customer reviews and get a quote so you can make an informed choice about your pet insurance provider. 

Average customer rating

7.9 Out of 10
60 Days 1 Year Lifetime
Rating 3.8 6.6 7.9
Count 4 64 428
4
Out of 10

Deceitful practices

Posted: 06/12/2021
By:
Jane
Martin

We were startled to see that our PetPlan policy for our dog Tessa had increased over 11 years from $113.69/month; $341.08/quarterly; or $1,364.32 this last year, to $336.75/month; $1010.25/qtr; $4041/annually this year effective July 1st, 2021. Her policy renewal has increased 196% since last year.
We signed up with PetPlan in 2010 because they did not cancel policies based on age of dog and guaranteed that there would be no premium increases past 11 years of age. Tessa was a year old in 2010, and turns 12 in July.
In an email exchange with Ken Roberts from PetPlan in 2010, when we were evaluating insurance companies to ensure Tessa, we asked Ken “How much do premiums increase annually?”
Ken Roberts, 1-866-467-3875, x2415 responded: "Inflation and by age of animal. Increases are 6 - 8% every year between ages 3 and 11. typically $2 - $3 / month. no more increases after 11 years old.”
PetPlan changed underwriters in 2017 unbeknownst to us until yesterday but did not notify customers of their change in contract nor did they offer any remedy to customers who signed up with PetPlan before 2017 and were promised reasonable policy prices after age 11. We are probably going to file a complaint with the Insurance Commissioner for Washington State, as well as the Better Business Bureau unless you have some suggestions for how to get PetPlan to comply with their agreements. I would rather not rate PetPlan until this is resolved. If they provide a remedy, then the rating will be high. If not, then we will certainly share our concerns on social media.

Injury/illness
Claim Amount
Breed

Mixed Breed Medium (20-70 Lbs)

Age of Pet
Over 8 years
1
Out of 10

Still Charging me after processing the euthanasia claim and cancellation of my plan.

Posted: 05/09/2021
By:
Laura
Lockhart

Terrible, when I wanted to cancel my plan, the agent used manipulation, “I would hate to see you cancel and then not have the money to help your pet.”
When I called to confirm the total coverage for my dogs hospital stay and blood transfusions that resulted in my dish death, the agent told me, “to have a wonderful day.” When I explained that in times like these some sensitivity is required, my beloved dog was in hospital dying and I didn’t have the $10,000 to save his life.” She hung up on me.
My dog was euthanized, they processed the claim on April 30th, cancelled my insurance as a result and still billed me in May.
The manager keeps calling me to talk about my issues, leaves her name but no extension to reach her. I have called several times but not knowing her extension makes the calls futile. This is a poorly run company, take your business elsewhere.

Injury/illness
Claim Amount
Breed

Mixed Breed Small (10-20 Lbs)

Age of Pet
Over 8 years
10
Out of 10
Recommended

Excedllent company. Excellent Service

Posted: 05/08/2021
By:
Deb
Gray

I have found PetsPlusUs agents to be very knowledgable and helpful. I have had several policies over the years and while a couple of my pets have been very healthy and therefore the policy wasn't used, I have had other pets who sadly have needed to lean heavily on the policy purchased. I am so happy with my policies and will always recommend this provider.

Injury/illness
Claim Amount
Breed

Shepherd Mix

Age of Pet
1 - 8
10
Out of 10

It was the most horrible service I’ve experienced!

Posted: 05/04/2021
By:
Hamid
Wali

I purchased insurance for my dog back in may 2020. I was informed on my policy that my dog would be covered for any type of medical problems such as vaccination,medication,illness,injury and infections. My dog suffered an ear infection in June and I had contacted the customer service to report the infection with receipt. It cost me about $500 in total for the full process and when I contacted customer service they made some inexcusable comment about them not covering it even though I was informed on the policy that they cover the insurance and so I was obviously upset about the matter and after spending 2 hour on the phone with customer service we came to no conclusion. After paying them $67.80 every month for no reason I decided to cancel my policy during that call. So I cancelled my policy in the month of June 2020 and like a lot of people I’m one of those who doesn’t check their statements and I checked this past month which was April of 2021 and I have been getting charged the whole time since last June when I requested to cancel the policy. So I contact the customer service again in regard to this process and not only they refused to reimburse me the funds they denied that I even contacted them about the cancellation. They said the only thing they can do is cancel my policy and that’s about it. So after all this I agreed to the cancellation and I thought the least they could do is reimburse me which didn’t happen and after them saying they will cancel and send me a confirmation about the cancellation I didn’t receive any confirmation about the cancellation . So I contacted them back the following day about the confirmation and the representative said that they have no documents or information about the cancellation of my request. I strongly don’t recommend this pet insurance for anybody because they are the biggest scam insurance company I have ever dealt with and wouldn’t want anyone else getting scammed.

Injury/illness
Claim Amount
Breed

Mixed Breed Toy (up to 10 Lbs)

Age of Pet
1 - 8
Monthly Cost

$19 - $89, depending on your chosen plan.

Coverage

You have a co-pay of 10%, 20% or 30%.

The pay-out amount is based on your actual vet bill and includes coverage of exam fees and taxes.

Payout Limits

Annual limit of $5,000, $7,500 or $15,000 annually depending on your chosen plan. 

Deductible

$100 - $700 age-based annual deductible.

Age Limits

Pet must be at least 7 weeks old to enroll. 

Waiting Period

Coverage begins after 48 hours for accident claims. A policy waiting period of 14 days applies for illness claims.

Exclusions

Pre-existing conditions are not covered.

All Accident & Illness policies are underwritten upfront so pet owners are aware of any pre-existing conditions that will not be covered prior to making a claim.

Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet owners deal with all the joys and challenges of pet ownership. 

As well as making vet bills more manageable, Pet Plus Us provides their Blue Ribbon Benefits free with any coverage plan. This provides owners with free 24/7 access to PetHelpFone™ and Pet Poison Helpline®, a subscription to Modern Dog or Modern Cat magazine, and more!