Pets Plus Us | Pet Insurance Review

4.1

out of 5

Number of reviews 694

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 4.7
  • 4.2
  • 4.1
  • Count
  • 18
  • 131
  • 694

Updated: November 22, 2023

Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more! Learn more about Pets Plus Us plan options, read customer reviews, and get a quote so you can make an informed choice about your pet insurance provider. *Blue Ribbon Benefits not available in Quebec.
5

out of 5

POSTED: | BY: Lily Mills

Relief in a time of sadness

When my partner and I adopted a little kitten that we would later name Charles, he was a rescue, but was given a clean bill of health with no apparent pre-existing medical conditions. Three weeks ago, he broke his arms and we opted to have him undergo surgery, the best but, admittedly, the most expensive option. It was only an option because we had insured Charles with Pets Plus Us. Unfortunately, two weeks into his recovery, he broke a third limb. This incident we did witness, and we were able to see that this break was due to a fall from a very low height. For that reason, our vet actually advised that he was quite possibly suffering from a rare bone disorder. A full diagnosis would have been near impossible (they have to go down to the DNA level for that), but we regardless decided that we should probably let Charlie go, to avoid the risk of having him go through any more suffering. It’s ultimately a really sad story, but Pets Plus Us did make this whole thing a lot more bearable, and at the very least, it gave us two more weeks with our cat. It was an awfully big payout for a policy we only held for maybe three months. I'm obviously now a huge advocate for pet insurance. We'll be signing up with Pets Plus Us again when we get our next cat.
5

out of 5

POSTED: | BY: Pat Kennedy

PetsPlusUs - Fast, Dependable and Caring

Sheila is an adorable one year old bulldog we inherited from our son. He found her too reactive. She has had consultations with behavioural vets, is on special meds and a special diet. All of this has been covered by PetsPlusUs with no questions other than asking us how she is doing and are we enjoying her! Happy to report she is improving and I’m always impressed that PetsPlusUs staff take the time to ask how she is when I call in re a claim! They do care!
5

out of 5

POSTED: | BY: Kevin

Great Service!

After all the trauma of going through an accident with my pup Marley, having Pets Plus Us there to facilitate the claim process made things so much easier. They are a great service that I would recommend to any of my pet owner friends! The staff is always helpful and attentive. I encourage all pet owners to make the worth while investment with Pets Plus Us!
5

out of 5

POSTED: | BY: Jennifer

Great help!

I have a 5 year old cat who suddenly started having kidney issues that required lots of expensive tests and treatment. I have never thought of buying pet insurance but when I took my cat in for a routine check up 6 weeks prior to some kidney issues Pets Plus Us was offering a 6 week free trial of insurance so I signed up thinking "What's going to happen in 6 weeks?". Well! On the last day I was covered I happened to take my cat in for her kidney issues and I feel so lucky to have had signed up for the trial. They covered 80% no problem and so I went home and registered for a regular monthly plan. In my case, I am truly thankful for their coverage. And when I called to ask a few questions the staff were beyond helpful and pleasant.
5

out of 5

POSTED: | BY: Marion

EXCELLENT company to have on your side.

I an so glad we decided to use Petsplus as I thought I bought a healthy puppy and when we got her home she has been sick many times and the insurance company has always come through for us. Everyone should get on board with this company, always pays immediately on claims. EXCELLENT

Monthly Cost

Monthly costs vary based on your pet’s species, age, and location, as well as your chosen plan. Customize coverage to suit your pet’s needs and your budget.

Coverage

You have a co-pay of 10%, 20% or 30%. The pay-out amount is based on your actual vet bill and includes coverage of exam fees and taxes.

Payout Limits

Annual limit of $5,000 in Accident Only coverage, or $7,500 or $15,000 in Accident & Illness coverage annually, depending on your chosen plan.

Deductible

$100 – $700 age-based annual deductible.

Age Limits

Pet must be at least 7 weeks old to enroll. There is no upper age limit.

Waiting Period

Coverage begins after 48 hours for accidents. A policy waiting period of 14 days applies for illnesses.

Exclusions

All pet insurance plans have limitations and exclusions. Medical Conditions that are noted, symptomatic or diagnosed prior to enrollment, or during a waiting period are pre-existing to Coverage and not eligible for reimbursement. All Accident & Illness policies are underwritten upfront so pet owners are aware of any pre-existing conditions that will not be covered prior to making a claim. What’s not covered: Dental care Reproductive health Experimental treatments Wellness or preventative care, unless a Flex Care plan is added For all terms and conditions visit: https://www.petsplusus.com/service-claims/brochures-guides
Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more! *Blue Ribbon Benefits not available in Quebec. Check Pets Plus Us out on Instagram, Facebook, and Twitter. Pets Plus Us Pet Insurance policies are underwritten by Northbridge Insurance and distributed by PTZ Insurance Services Ltd. & Société d’Assurances Collectives (Sodaco) Inc. in Quebec.

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