Pets Plus Us | Pet Insurance Review

We have a female Labrador retriever that just turned 1 yr old, and we have had to take her in to the vet numerous times during her first year of life! I was reluctant to get insurance since she was just a puppy, so I thought, what could go wrong, but my husband really wanted it just to have peace of mind in case something happened. Nearly one year later, I have to say I am so glad that we got it!!! We have had to bring her in for: a recurrent urinary tract infection, an accident with another dog that left her limping really badly so she needed X-rays, an eye infection, and pneumonia!!! Never thought that a pup could run into so many issues in her first year!!! In total it would have all cost us $3000 for the numerous visits, X-rays, tests and medications. Pets Plus Us has paid for all of it at 90% with no issues, no questions asked! Only with her recurrent bladder infection, we had to explain some expenses, but once discussed with a rep, it was cleared up and covered. We do have to wait about 3 weeks or so for reimbursement but I usually pay by credit card, so by the time the bill is due, the cheque arrives in time!I would definitely recommend using this company for your pet. If you are debating whether or not to get insurance for your pet, my advice is to definitely get it!!! Never imagined I would need to visit the vet so often in the first year of having a pup! With each visit with tests and meds costing around $700, so worth it to have insurance and pay the affordable premiums and have no worries if something happens!

Have had no problems, I've liked dealing with the company, they've covered all problems and been a stress reliever when it comes to getting good care for my pet. However I was just told to expect a 15-20 business day turnaround for a claim to be processed, which is ridiculous. Especially when other large competitors offer direct billing so you are never out of pocket. Would likely not insure another animal under this company for this reason.

I bought accident insurance for my 4 month old kitten. The poor kitten fell from the ground floor to the basement. He could not stand on his left hind leg, blood was coming out of his nose and he was in pain. We rushed him to the vet ER. Because the vet report says his presentation was "limping", Pets Plus Us denied the claim saying that it is not obvious it was an accident. Really!? Save yourself some grief and your business elsewhere. They do not deal in good faith. Do not insure with Pets plus Us.

My dog was diagnosed with congestive heart failure at 1.5 yrs. His condition is terminal and it is EXTREMELY costly to provide him with all the medications and diagnostic care he needs to live a happy, normal life. Pets Plus Us has made it possible for us and our dog to enjoy what precious little time we have left together, without having to worry about financial constraints or having ANY added stress from claim issues. We had switched to Pets Plus Us insurance from another company because the rates were better and the coverage was more inclusive. I have to say that dealing with this company has been a PLEASURE!! I would absolutely recommend pets plus us to ALL pet owners. Their service is incredible, their staff is always friendly and helpful especially at the most emotional times. All my claims were paid with no questions asked and in a timely fashion. Even when there was a mix up with one of my submission they were available to help me work it out. When I call I am never placed on long holds and I have always been satisfied with the outcome. Forget everything you know about insurance, this company is different, they care about pets and their owners and it shows!!

Don't use Petsplusus, super slow and refused to pay. My dog is a golden retriever girl, this year, I took her to a pet clinic in my city to give her a full check, they said my dog is very healthy and they would like to offer me a free trail for a pet insurance which is Petsplusus (the insurance free trail only offers to the pet who is healthy after the examination). And then after around 20 days, my dog had diarrhea and ear infection when I took her to the clinic, afterwards they send all her results and records to Petsplusus, I have waited two months and I only got there information submission Emails, I had asked the animal clinic to send them another two times after the first time. After that, another 20 days past, they just disappeared, I have to call them to ask what happened to the claim, they told me the claim was declined, and they refuse to pay because my dog has previous skin issues (which I have never be told by doctors). Even skin issue did happen, how could a skin issue effects her tummy and ear?! I won't go any further with this insurance company, it makes me feel the worst! And the customer service was bad, she was really rude when she telling me the result, and when I said I do not think this is right, could you explain more, she said if you don't like the decision we made, you can apply for a review, they will contact you (I believe they will never do). I don't want myself to go through all these again, and I don't want anybody else to get the same result like me!