Pets Plus Us | Pet Insurance Review

This was the first time submitting a claim since our insurance moved over from Presidents Choice. The CSR was helpful, answered all my questions and the emails arrived as promised. Within a few days we received a cheque to assist with the pet care costs.

Excellent customer service. Staff who genuinely care about your pets when you call them. Claim submitted was handled efficiently and promptly . Glad my pet is insured with pet plus us

After a doggie lifetime with PC pet insurance this has so far been a very bad experience. It’s like we travel back in time and no easy access to information, claims or payment options. During the transfer, without consulting us, they chose to merge payments for two different dogs that was paid separate by seperate accounts. They chose to use my credit card for the obvious reasons they probably could not automatically increase a automatic transfer from the bank account. When I called and asked why this was done the answer “our systems do not allow separate policy per dog unless you cancel current and start from scratch” - right with a 15 year old dog that would be pointless will all the “pre-conditions” they will assign him. So we we manage the payments between two families for the two dogs as our “systems” seems to be more flexible. Then first claim - a refill of pain killers - vet automatically does this for us. And I get an email saying “not complete as missing all medical records” ?? My dogs every medical record has been submitted through PC - are they lost?? And the only way to off course clarify is a wait on the phone to speak to someone that probably will say “sorry I can’t hel our systems need all that again” - I know, I’m assuming and I shouldn’t so will make the call. But all in all - I had a great experience with PC as you should when you are going through difficult times (usually the case if you need to lean on insurance) - this company does not understand what the customers need and need to catch up with technology to make it easier to work together during these times. Thanks!!

No hassle, excellent customer service and know my pet is in good hands with Pets Plus Us

The day I called to inquire about their policy I was overly impressed by the customer service from their representative. This, combined with my extensive research on the various policies available, is what made me choose Pets Plus Us over the competitors. I have since processed various claims due to my puppy being attacked; each time I contact them, I am overwhelmed with their support, empathy and willingness to ensure I get the best coverage possible for my furbaby. I am beyond happy that I chose Pets Plus Us over the competitors!