Pets Plus Us | Pet Insurance Review

4.1

out of 5

Number of reviews 694

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 4.7
  • 4.2
  • 4.1
  • Count
  • 18
  • 131
  • 694

Updated: November 22, 2023

Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more! Learn more about Pets Plus Us plan options, read customer reviews, and get a quote so you can make an informed choice about your pet insurance provider. *Blue Ribbon Benefits not available in Quebec.
5

out of 5

POSTED: | BY: Alexis Morris

Thank you Pet Plus Us!

Thank you Pet Plus Us, Mitzi had her dental cleaning a couple of weeks ago and no cavities or teeth extracted! Adopted her two months ago and the shelter was worried about her teeth, so all nice and clean now and no hidden issues! Next steps slowly getting her used to finger in mouth and eventually a brush. I had signed up Mitzi with the pet insurance and also the optional Wellness Plan and selected the Dental Cleaning. I emailed my submission the next day and last Friday I received a text and email that my submision had been processed! Guess what, my payment was already deposited into my cheuqing account this Tuesday! Full amount paid! Having gone through two surgeries and hospice level care for my previous cat who sadly died this February due to mammary cancer at age 18 and I didn't have pet insurance so Ginny Cat had been funded by MasterCard and I'm still paying that off. I knew when I adopted Mitzi I would be enrolling her immediately with a pet insurance plan. After researching many plans I chose Pet Plus Us as: 1) they review the veterinarian records and the underwriters let you know upfront if their are any restrictions on the particular pet so no surprise later. 2) as I knew I would need to take Mitzi in for her Dental Cleaning quickly, loved the optional Wellness Plan selections. I was able to use he option right away and by the end of the Wellness Plan term i will have finished the payments. So instead of a credit card high interest rate I'm only paying for what I selected on the Wellness Plan spread over a year for 0% interest! 3) with the accident and disease insurance insurance policy I know I won't be worrying as Mitzi ages about cancers and other diseases. 4) hey Pet Plus Us is Canadian!
3

out of 5

POSTED: | BY: Kathi

eye irritation

We purchased our first policy for our new puppy in 2012, then a 2nd policy for a second puppy in 2015. For the first couple of years, I had a few minor claims, but each one was reimbursed within 5 days and no hassles. However, for my past couple of submissions, it has taken 2 weeks or more, and my most recent claim is still not paid and was submitted 8 days ago. I called and was told to expect it to be around 15 business days at least. I would hate to see the turnaround time for a large dollar amount claim. It's supposed to be there so you aren't stressed over the cost of the vet visit. Other than the reimbursement time, it would be OK. Will start to rethink my choices. I read reviews going back to February and March stating 9 new hires and hope to have service back to normal. It is now almost July, so not looking promising. The coverage is great, but timely payment is not.
4

out of 5

POSTED: | BY: Naoko

Great customer service but slow

I am very satisfied with their customer service. Our first claim was paid in full. I trust them but it took much longer than the previous insurance company. I hope they have customer log in service so that we can track our claim process.
4

out of 5

POSTED: | BY: Kyle Pederson

Affordable Rates, Coverage. Hassle Free. Slow Pay

Much better to deal with than our last company. Way better return on monthly payment for payouts. Hassle free, friendly. Seems to take a long time to be reimbursed though (around a month). Would be nice to have an account login on the webpage to see claims.
5

out of 5

POSTED: | BY: Adele

Great company, easy claims

We've had to make several claims over the last years for my dog from diarrhea, to limping, to skin issues and each and everytime we had a very easy time submitting claims and being covered. When I needed to call in, everyone was super friendly and cared about my dog. I've made no claims with my cat so far but suspect it will be just as easy. It takes away the emotional guilt having to make financial decisions about your pet and instead receive the best care knowing you are covered should anything happen. I really recommend this company.

Monthly Cost

Monthly costs vary based on your pet’s species, age, and location, as well as your chosen plan. Customize coverage to suit your pet’s needs and your budget.

Coverage

You have a co-pay of 10%, 20% or 30%. The pay-out amount is based on your actual vet bill and includes coverage of exam fees and taxes.

Payout Limits

Annual limit of $5,000 in Accident Only coverage, or $7,500 or $15,000 in Accident & Illness coverage annually, depending on your chosen plan.

Deductible

$100 – $700 age-based annual deductible.

Age Limits

Pet must be at least 7 weeks old to enroll. There is no upper age limit.

Waiting Period

Coverage begins after 48 hours for accidents. A policy waiting period of 14 days applies for illnesses.

Exclusions

All pet insurance plans have limitations and exclusions. Medical Conditions that are noted, symptomatic or diagnosed prior to enrollment, or during a waiting period are pre-existing to Coverage and not eligible for reimbursement. All Accident & Illness policies are underwritten upfront so pet owners are aware of any pre-existing conditions that will not be covered prior to making a claim. What’s not covered: Dental care Reproductive health Experimental treatments Wellness or preventative care, unless a Flex Care plan is added For all terms and conditions visit: https://www.petsplusus.com/service-claims/brochures-guides
Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more! *Blue Ribbon Benefits not available in Quebec. Check Pets Plus Us out on Instagram, Facebook, and Twitter. Pets Plus Us Pet Insurance policies are underwritten by Northbridge Insurance and distributed by PTZ Insurance Services Ltd. & Société d’Assurances Collectives (Sodaco) Inc. in Quebec.

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