Pets Plus Us | Pet Insurance Review

We purchased a policy with Pets Plus Us for Chalka as we were impressed with the level of knowledge and advice we received when investigating coverage. This companies customer service reps were extremely informative, helpful and knowlegeable. Their premium was competitive and they have a lot of extras that the other companies don't have.

We got free insurance with our first rescue and during the trial Zoe had parvovirus. We decided to purchase the insurance and glad we did because Zoe got epilepsy and it was covered. After Zoe passed, we recently rescued another dog which had his front right leg amputated as a result of a shotgun wound. Pets Plus Us underwrote his coverage and to our surprise there was no pre-existing exclusions for complications with his amputation although there is still a small piece of bullet lodged in the right shoulder. We researched the coverage of our previous company and Pets Plus Us and found their coverage easier to understand and there help on the phone very good. We have submitted one small claim which was paid in almost half the time as our previous insurer. Recommend insurance to everyone with a rescue and Pets Plus Us has been very good to deal with.

I cancelled my coverage the 1st of January as going with another company who has quicker responses and payouts. At that time, I was told January's would still be charged. That was fine. February came, they billed me. The were contacted again and said cheque will be in the mail. March came and yet another charge! I was not happy and emailed them directly wanting answers and pay back. They called at the end of the work day stating a cheque would be in the mail within 10 days. Guess what.... NOTHING! It is now April 10th and Just rec'd notification of yet another withdrawal for April coverage ! What do I have to do?? This company is to say the least, the worst I have ever dealt with. I guess it's time to get some legal advise on this!

When we purchased our yellow lab, he came with six weeks insurance from another provider. As I closed in on the 6 week expiry I had chatted with a client/breeder and told her I was in the market and she recommended this company. I did some more research myself and Pets+Us was the one I chose. So glad we did!! Our 10 month old lab almost lost his life about 6 weeks ago due to a stomach issue and needing emergency surgery.I sent in my claim and was contacted immediately that they had received it and were reviewing it. There was some missing info that was needed so they emailed me and I took that to my vet to finish the process. To my surprise, someone from the company had contacted my vet directly and had them fax over the missing info. What a relief that I wouldn't need to wait anymore time to get reimbursed. My experience with any kind of insurance has always been that the client does all the running around and collecting of info. I called to make sure they had everything they needed and the person on the other end of the call spoke to me as if I were a friend asking how my family member was and wishing him well. I was thrilled to receive another call back as well to see how he was making out. The total turn around was less than 3 weeks I believe and the money was deposited electronically right to our account. I tell all my pet owning friends about how impressed I was with Pets+Us and their process. I hope I never need to use them again, but if I do, I am glad it is them I will be dealing with!

I have read some of the other reviews, & yes sometimes it can take a while to get a refund, however I was encouraged by the wonderful & I mean wonderful, thoughtful, empathetic client services staff to change my payment method to direct bank deposit & my reimbursements were much quicker in being processed. Every single staff member I spoke was expectional in their endeavour to help me however they could, all the time keeping in mind that putting in a claim meant something was wrong with Sam who they asked about on every call there after. Honestly, nothing but wonderful things to say.