Pets Plus Us | Pet Insurance Review

The personnel with whom we spoke with showed exemplary levels of empathy and understanding.

I was transferred from PC Pet Insurance to Pets Plus Us. It was seamless. I've made several claims since the changeover (some large claims) and they are managed efficiently and accurately. My vet submits the claims, I receive notice via email the next couple of days and I receive payment within a week or so via direct deposit. When I've emailed Pets Plus Us directly, I have my answer within a couple of days which works for me. No problems here!

If you don’t mind waiting a long time for repayment they are less expensive. I sent a prescription invoice on Feb. 4, 2019 and I still have not received a cheque? It’s March 19th. My other pets are with Trupanion. I always have cheque within 2 weeks. They also said I could appeal a decision 1 year later they made on my dog based on some erroneous reports before I adopted him. I waited two years, sent my appeal and again heard nothing back. My rates go up annually even though they said they would not. I thought I would try another company because I wa with Trupanion for many years and did not like their changes in their policies but they are considerably better than Pets plus Us.

Wish I had read all the negative comments before I signed up for this insurance. When I thought the plan was canceled they kept billing me premiums and then sent me to a collections agency. A phone call would have been nice. Then I asked if I could make a claim since I am paying the premiums aparently owed. But they said no. So I basically paid them for 2 years of premiums with zero claims. They were not willing to negotiate. This business is about getting your money not caring for your sick pet. BUYER BEWARE do not use this insurance!!!

Helped us over 10,000$./Dog is recovering well