Pets Plus Us | Pet Insurance Review

Pets Plus Us is the only company I highly recommend, They went over and beyond my expectations, the rep has been very caring and quickly responds to any of our concerns and claims, she is most pleasant and very knowledgable, our pets are part of our family and it is reassuring to know that when and if you may need medical service and we did with our beautiful dog they are there to see that they receive the best help possible.

We purchased our pup from Sue's Havenese in Salmo, BC - this breeder includes a trial insurance with Pet's Plus with her pups. After 8 days of having our puppy we learned that he was very sick with a congenital liver disease (a liver shunt). Surgery was his only chance of success and with insurance from Pet's Plus (we purchased the 90/10 co-pay premium monthly package as we knew that we had one shot to help this little pup) I am very happy to say that our pup is alive and well and Pet's Plus Us reimbursed all of our claims. My only complaint would be that we sometimes had to submit claims more than once - something seemed to get lost during submission, yet when I did resubmit the receipts we were soon reimbursed. When calling Pets Plus Us I did always find the staff very helpful and compassionate.

Finally a claim service that is user friendly! The quick response to claims is truly wonderful! Thank you very much.

Thanks from both of us for trying to help Lucky. You gave us 34 extra days with are beautiful boy. You definitely went above and beyond and exceeded our expectations. Thank you!

My little pup was less than 3 months old when she broke her paw. This being my first dog I had no clue how to deal with the situation or how much it was going to cost. I knew that the breeder had included 1 month of insurance as part of my agreement which covered a maximum of $1000. I knew that a broken paw was going to cost much more than that... I called Pets Plus from the animal hospital when I found out that the surgery was going to cost $3500. I didn't know how I was going to cover the expense and explained the situation. The representative that I spoke to gave me several options for accidents and illness and informed me that if I registered for a policy that day then by the time my pup goes in for her surgery they next day the policy will be active and her surgery expenses will be 90% covered. I was actually quite shocked that they were willing to cover this expense even when they knew that my puppy was already hurt and how much the surgery was going to cost. Needless to say I was super happy and impressed with their exceptional service. The icing on the cake is that I was reimbursed within 3 weeks! I highly recommend Pets Plus and am super happy with their service!