Pets Plus Us | Pet Insurance Review

4.1

out of 5

Number of reviews 677

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 4.5
  • 4.1
  • 4.1
  • Count
  • 19
  • 130
  • 677

Updated: November 22, 2023

Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more! Learn more about Pets Plus Us plan options, read customer reviews, and get a quote so you can make an informed choice about your pet insurance provider. *Blue Ribbon Benefits not available in Quebec.
1

out of 5

POSTED: | BY: DIANE O'REILLY

YET ANOTHER SCAM

THIS OPERATION IS ANOTHER SCAM WE HAVE TO PROTECT OURSELVES FROM. TODAY I RECEIVED A CALL FROM THIS ENTITY TELLING ME THAT MY FAKE 6-WEEK INSURANCE WAS UP. THE CALLER FEIGNED AN INTEREST IN MY ADOPTEE CAT THEN WENT ON TO SAY THAT THE INSURANCE COVERAGE HAD EXPIRED. WHAT INSURANCE COVERAGE? IF THERE WAS SUCH A THING, WHY NOT CALL 2-3 WEEKS AGO TO GENUINELY ASK HOW THE ADOPTEE WAS AND HOW THEY MIGHT HELP? THIS IS YET ANOTHER MONEY GRAB. LIKEN IT TO EVERYONE ELSE OUT THERE TRYING TO MAKE A BUCK OFF THE VULNERABLE...BE THEY ANIMALS, SENIORS OR THE MEEK AND MISINFORMED. I AM FOLLOWING UP WITH THE NORTHBRIDGE GENERAL INSURANCE GROUP WHO IS APPARENTLY PART OF THIS RUSE.
2

out of 5

POSTED: | BY: Elizabeth Robinson

Very Disappointed

I insured my kitten with PetsplusUs and am very disappointed. I will not be insuring my adult female cat with them. I will be going to Trupanion. My sister uses Trupanion. We both submitted claims to our respective insurance companies on the same day. She heard in less than a week her claim was to be covered and she had her money in about 10 days. It has been over three weeks for me and I have not heard anything from this company. My Visa is due and I have not seen a cent. I have also had them tell me TWICE that they have not received info from my vet...medical records and a claim. Once I would believe, twice...no. I believe it to be a delaying tactic.
1

out of 5

POSTED: | BY: Brandy Stenquist

Ridiculous exclusions

Soooo disappointed! We have never had a claim. I've paid 2 months worth of premiums before finally receiving my welcome package with my exclusions for my now 10 month old kitten who has never had any health issues or medical treatment other than vaccinations and spaying. My vet recommended getting insurance for our new kitten while she was still young so I signed up. They gave us exclusions for ear problems and related skin conditions and all related issues (which I'm sure would mean just about anything) because she had her ears checked at the vet and there was absolutely nothing wrong with them! They were just dirty! They checked them twice to make sure!! Cleared both times!! They also gave us an exclusion for gingivitis and all related issues because the vet saw her gums were a bit irritated on one side and thought it was her new adult tooth coming in. (This was in November 2016 and it is now March)She said if it was still red in 2 weeks to come back in but it wasn't. It was just her adult tooth! How can you give exclusions when there is nothing wrong! I will be calling around and looking for new insurance!
5

out of 5

POSTED: | BY: Rachel

Excellent service but slow

I have started my 3rd policy with Pets Plus Us and I do love their service. I haven't had any problems with claims in the past and have received amazing service. My only concern right now is that they say underwriting is completed in 15-20 business days. This hasn't been the case for my last 2 policies. We're on business day 21 and it's looking like another week. I have an issue with this as I need to know that they're going to cover a condition that started right after the 14 day wait before I make any concrete treatment decisions. Technically it should be covered but I'm worried to commit to something before I have my policy in writing. I wish they would resolve these delays on the legal side as it is very stressful for the policy holder.
5

out of 5

POSTED: | BY: Darlene

Great Insurance

Last year our 1 year old cocker spaniel, Maggie, got sick and as a result it was discovered that she had a very enlarged kidney. After seeing various professionals it was determined that she needed to have her kidney removed. Our total bill came to about $ 7400.00. We are so glad we had Pets Plus Us insurance as that would have been a lot of money to be out.Maggie is our first dog that we have had pet insurance on (and we have taken it out on our younger dog) and we are so glad we have it. Our claim was also handled in a very timely manner. We would recommend insurance to everyone.

Monthly Cost

Monthly costs vary based on your pet’s species, age, and location, as well as your chosen plan. Customize coverage to suit your pet’s needs and your budget.

Coverage

You have a co-pay of 10%, 20% or 30%. The pay-out amount is based on your actual vet bill and includes coverage of exam fees and taxes.

Payout Limits

Annual limit of $5,000 in Accident Only coverage, or $7,500 or $15,000 in Accident & Illness coverage annually, depending on your chosen plan.

Deductible

$100 – $700 age-based annual deductible.

Age Limits

Pet must be at least 7 weeks old to enroll. There is no upper age limit.

Waiting Period

Coverage begins after 48 hours for accidents. A policy waiting period of 14 days applies for illnesses.

Exclusions

All pet insurance plans have limitations and exclusions. Medical Conditions that are noted, symptomatic or diagnosed prior to enrollment, or during a waiting period are pre-existing to Coverage and not eligible for reimbursement. All Accident & Illness policies are underwritten upfront so pet owners are aware of any pre-existing conditions that will not be covered prior to making a claim. What’s not covered: Dental care Reproductive health Experimental treatments Wellness or preventative care, unless a Flex Care plan is added For all terms and conditions visit: https://www.petsplusus.com/service-claims/brochures-guides
Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more! *Blue Ribbon Benefits not available in Quebec. Check Pets Plus Us out on Instagram, Facebook, and Twitter. Pets Plus Us Pet Insurance policies are underwritten by Northbridge Insurance and distributed by PTZ Insurance Services Ltd. & Société d’Assurances Collectives (Sodaco) Inc. in Quebec.

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