Pets Plus Us | Pet Insurance Review

Submitted a claim for my dog on March 14 for an operation to have bladder stones surgically removed. Policy confirms this procedure is covered, and It is now April 15, 30 days later, and they have confirmed all the information and required documentation to process the claim has been received - Yet the claim is still "IN PROCESS" after 1 MONTH!!!. Funny they advertise claim resolution between 5-10 business days - My calls and emails have gone unanswered. Terrible customer service. DO NOT BUY ANYTHING FROM THIS COMPANY.

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Thanks to Pets Plus Us, I am able to provide hyperbaric chamber treatments for my young cat who has a serious autoimmune condition. The treatments, while not a cure, have given him an amazing quality of life and I am most thankful. With every visit, veterinary staff continue to be amazed at how well he is doing. Thank you, Pets Plus Us for covering this state of the art treatment.

Incredibly grateful and fortunate that we have PET PLUS US Insurance for our Jack! Ease of claims is the least benefit! Jackie has idiopathic epilepsy which developed at the age of 2 and 1/2... managed and controlled by meds, an amazing Vet, his loving family and PETS PLUS US Insurance ... Jack remains low risk and has a thriving adventurous life! THANK YOU! ~ Jack’s Mama

Bought the accident policy for piece of mind. My dog simply injured her front leg jumping and running over logs and forest stump while playing with another dog. She came limping up to me and had a limp for a week after. I waited 4 days to observe but thought I'd take her to the vet to get checked out. The vet (who we never met before as she went to another vet for shots and spay) noticed a bit of limping or lameness from the accident in the forest and said to leash walk and rest it. She also said these dogs are prone to elbow dysplacia and it it persists then she would look at that. The dog was fine within the week of her injury. My dog is extremely agile and solid I her stature. She is almost 16 months and has no issues with her joints. The pets plus said they would not insure this claim because it was an illness and possible elbow dysplacia??? I said you could hypothesis about any given ailment. When the vet said if it persist it could possibly be dysplacia which I immediately said no way if you saw her running and leaping around with no lameness or limp you'd know. I also said yo could write this dog may get cancer in 8 years too. Anyway this company would not cover a simple muscle train accident then I'd hate to see what they do in a major incident situation?? Waste of time and money the will deny most claims and find any loop hole.